Help center
Answers, walkthroughs, and fixes.
Step-by-step help articles for hosts using Staykey - setup, integrations, cleaning, guest access, and troubleshooting.
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Product overview & onboarding
The fastest path to launch: overview, onboarding checklist, and setup essentials.
Getting Started
Staykey Product Overview
What Staykey does, who it's for, and how the platform keeps guests moving with secure, automated access.
5 min readUpdated
overview
platform
Getting Started
Automating Staykey Links in Airbnb Messages
Set it up once and every guest automatically gets their personalized Staykey portal link — no copy-pasting, no manual steps. Here's how to use Airbnb's shortcodes to fully automate guest link delivery.
4 min readUpdated
airbnb
guest-links
Getting Started
Getting Started with Staykey Cleans
Set up turnover management for your properties. Invite cleaning companies, track cleaning status, and automate cleaner notifications.
5 min readUpdated
cleans
cleaning
Getting Started
Onboarding Checklist: From Signup to First Guest
A step-by-step go-live checklist covering account setup, property configuration, booking import, and guest link verification.
5 min readUpdated
checklist
setup
Getting Started
Getting Started with Home Assistant
A comprehensive guide to setting up Home Assistant from scratch, including add-ons, automations, dashboards, HACS, and remote access.
25 min readUpdated
home-assistant
setup
Getting Started
Add the Host Dashboard to Your Phone's Home Screen
Install app.staykey.co on iOS or Android so the host dashboard launches like a native app — one tap, full screen, no browser chrome.
2 min readUpdated
host
dashboard
Hardware & Devices
Hardware Requirements
What hardware you need to run Staykey — leading with the Z-Wave stack we recommend by default, plus what's experimental.
4 min readUpdated
hardware
requirements
Getting Started
Setting Up Booking Import
Learn how to connect your booking calendar via iCal and (optionally) enrich stays with email forwarding for Airbnb and VRBO.
6 min readUpdated
calendar
sync
Hardware & Devices
Supported Smart Locks
Learn which smart locks are compatible with Staykey and how to choose the right one.
5 min readUpdated
locks
hardware
Account & Billing
Adding a Co-Host or Team Member
How to invite a co-host, property manager, or team member to your Staykey organization — roles, permissions, and what they can see.
4 min readUpdated
team
co-host
Getting Started
Connecting Your Airbnb Calendar
Step-by-step for connecting Airbnb to Staykey so new bookings automatically create stays, access codes, and guest links.
5 min readUpdated
airbnb
calendar
Account & Billing
What Happens at the End of My Trial
Exactly what happens when your 30-day Staykey trial ends — when you're charged, how to cancel before you're charged, and what stays running if you continue.
3 min readUpdated
trial
billing
Getting Started
What Happens When a Guest Extends Their Stay
How Staykey handles guest stay extensions automatically — access code validity, guest link durability, and what (if anything) you need to do.
4 min readUpdated
stays
extensions
Troubleshooting
Why Didn't My Door Lock Code Work?
The most common reasons a guest door code fails — and a fast checklist for diagnosing and fixing it before the guest is standing in the rain.
5 min readUpdated
troubleshooting
door-lock
Getting Started
Connecting Your Home Assistant Hub
Learn how to connect your Home Assistant hub to Staykey for smart device control — no public URL required.
5 min readUpdated
home-assistant
integration
Troubleshooting
Device Not Responding
What to do when smart devices stop responding in Staykey.
4 min readUpdated
troubleshooting
devices
Getting Started
Installing the Staykey Home Assistant Plugin
Install the Staykey plugin to connect Home Assistant to your Staykey account — no public URL or port forwarding required.
10 min readUpdated
home-assistant
hacs
Getting Started
Staykey Product Overview
What Staykey does, who it's for, and how the platform keeps guests moving with secure, automated access.
5 min readUpdated
overview
platform
Getting Started
Setting Up Nabu Casa (Home Assistant Cloud)
Enable remote access to Home Assistant using Nabu Casa's Home Assistant Cloud service.
5 min readUpdated
home-assistant
nabu-casa
Getting Started
Setting Up Tailscale Funnel for Home Assistant
Access your Home Assistant from anywhere for free using Tailscale Funnel — no subscription or port forwarding required.
10 min readUpdated
home-assistant
tailscale
Hardware & Devices
Troubleshooting Device Connections
Common issues and solutions for device connection problems in Staykey.
5 min readUpdated
troubleshooting
devices
Getting Started
Automating Staykey Links in Airbnb Messages
Set it up once and every guest automatically gets their personalized Staykey portal link — no copy-pasting, no manual steps. Here's how to use Airbnb's shortcodes to fully automate guest link delivery.
4 min readUpdated
airbnb
guest-links
Getting Started
Crew Dashboard Guide
How the crew dashboard works for individual cleaners — no login required, just a shared link.
3 min readUpdated
cleans
crew
Getting Started
Getting Started with Staykey Cleans
Set up turnover management for your properties. Invite cleaning companies, track cleaning status, and automate cleaner notifications.
5 min readUpdated
cleans
cleaning
Getting Started
Getting Started with Staykey
Set up your account, add your first property, choose your access mode, and share your first guest link.
4 min readUpdated
setup
getting-started
Getting Started
Managing Back-to-Back Turnovers
Learn how Staykey detects tight turnovers between stays and helps you ensure the cleaning gets done on time.
4 min readUpdated
cleans
back-to-back
Getting Started
Onboarding Checklist: From Signup to First Guest
A step-by-step go-live checklist covering account setup, property configuration, booking import, and guest link verification.
5 min readUpdated
checklist
setup
Getting Started
Setting Up Your Cleaning Company
Invite cleaning companies, assign them to properties, and set up their portal and crew access.
4 min readUpdated
cleans
cleaning-company
Getting Started
Understanding the Cleaning Status Flow
Learn how cleaning status progresses from Pending to Completed, and what each stage means for you and your cleaner.
4 min readUpdated
cleans
cleaning
Getting Started
Getting Started with Home Assistant
A comprehensive guide to setting up Home Assistant from scratch, including add-ons, automations, dashboards, HACS, and remote access.
25 min readUpdated
home-assistant
setup
Account & Billing
Managing Your Account
Learn how to manage your Staykey account settings, profile, and preferences.
4 min readUpdated
account
settings
Account & Billing
Understanding Your Billing
Learn about Staykey pricing, billing cycles, and how charges are calculated.
4 min readUpdated
billing
pricing
Account & Billing
Upgrading Your Plan
Learn how to upgrade your Staykey plan to accommodate more properties or access additional features.
4 min readUpdated
billing
upgrade
Troubleshooting
Calendar Sync Issues
Troubleshooting problems with calendar and booking synchronization.
4 min readUpdated
troubleshooting
calendar
Troubleshooting
Common Error Messages
Understanding and resolving common error messages in Staykey.
4 min readUpdated
troubleshooting
errors
Getting Started
Creating Your First Guest Link
Generate a branded, expiring guest link with codes, devices, and property instructions.
4 min readUpdated
guest-links
access
Troubleshooting
Guest Can't Access Property
Troubleshooting steps when guests report they cannot access your property.
4 min readUpdated
troubleshooting
guest-access
Getting Started
Setting Up Your First Property
Create a property, set time zones and defaults, and prepare devices for guest stays.
4 min readUpdated
properties
setup
Hardware & Devices
Setting Up Z-Wave Devices
Complete guide to adding and configuring Z-Wave devices in Staykey.
5 min readUpdated
z-wave
devices
Keep learning
More ways to get the most out of Staykey
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