Help center
Answers, walkthroughs, and fixes.
Step-by-step help articles for hosts using Staykey - setup, integrations, cleaning, guest access, and troubleshooting.
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Product overview & onboarding
The fastest path to launch: overview, onboarding checklist, and setup essentials.
Getting Started
Onboarding Checklist: From Signup to First Guest
A step-by-step go-live checklist covering account setup, property configuration, booking import, and guest link verification.
5 min readUpdated
checklist
setup
Getting Started
Staykey Product Overview
What Staykey does, who it's for, and how the platform keeps guests moving with secure, automated access.
5 min readUpdated
overview
platform
Getting Started
Automating Staykey Links in Airbnb Messages
Set it up once and every guest automatically gets their personalized Staykey portal link — no copy-pasting, no manual steps. Here's how to use Airbnb's shortcodes to fully automate guest link delivery.
4 min readUpdated
airbnb
guest-links
Getting Started
Getting Started with Staykey Cleans
Set up turnover management for your properties. Invite cleaning companies, track cleaning status, and automate cleaner notifications.
5 min readUpdated
cleans
cleaning
Getting Started
Getting Started with Home Assistant
A comprehensive guide to setting up Home Assistant from scratch, including add-ons, automations, dashboards, HACS, and remote access.
25 min readUpdated
home-assistant
setup
Getting Started
Connecting Airbnb to Staykey
Forward Airbnb emails to Staykey and add the calendar feed so each booking creates a stay and a guest link, with a door code once your lock is connected.
5 min readUpdated
airbnb
email-forwarding
Getting Started
Connecting Vrbo to Staykey
Forward Vrbo booking emails to Staykey to capture each guest's name, phone, and reservation ID, or connect the Vrbo calendar feed. Both import your bookings.
4 min readUpdated
vrbo
email-forwarding
Getting Started
Getting Started with Staykey
Set up your account, add your first property, choose your access mode, and share your first guest link.
4 min readUpdated
setup
getting-started
Hardware & Devices
Hardware Requirements
What hardware you need for Staykey's smart-lock features — from a lock you connect through its maker's app with no hub, to the Home Assistant + Z-Wave stack we recommend by default.
4 min readUpdated
hardware
requirements
Getting Started
Onboarding Checklist: From Signup to First Guest
A step-by-step go-live checklist covering account setup, property configuration, booking import, and guest link verification.
5 min readUpdated
checklist
setup
Getting Started
Staykey Product Overview
What Staykey does, who it's for, and how the platform keeps guests moving with secure, automated access.
5 min readUpdated
overview
platform
Getting Started
Setting Up Your First Property
Create a property, set time zones and defaults, and prepare devices for guest stays.
4 min readUpdated
properties
setup
Hardware & Devices
Supported Smart Locks
Learn which smart locks are compatible with Staykey and how to choose the right one.
5 min readUpdated
locks
hardware
Account & Billing
Understanding Your Billing
Learn about Staykey pricing, billing cycles, and how charges are calculated.
4 min readUpdated
billing
pricing
Getting Started
Automating Staykey Links in Airbnb Messages
Set it up once and every guest automatically gets their personalized Staykey portal link — no copy-pasting, no manual steps. Here's how to use Airbnb's shortcodes to fully automate guest link delivery.
4 min readUpdated
airbnb
guest-links
Troubleshooting
Booking Import Issues
Fix problems with email import and calendar sync: bookings not appearing, guests missing names or phones, duplicate stays, and stale dates.
4 min readUpdated
troubleshooting
email-forwarding
Getting Started
Connecting Your Home Assistant Hub
Learn how to connect your Home Assistant hub to Staykey for smart device control — no public URL required.
5 min readUpdated
home-assistant
integration
Getting Started
Creating Your First Guest Link
Generate a branded, expiring guest link with codes, devices, and property instructions.
4 min readUpdated
guest-links
access
Getting Started
Setting Up Booking Import
Forward your booking emails to one Staykey address, or connect a calendar feed. Both import your bookings; email also brings the guest's details.
6 min readUpdated
email-forwarding
bookings
Getting Started
What Happens When a Guest Extends Their Stay
How Staykey handles guest stay extensions automatically — access code validity, guest link durability, and what (if anything) you need to do.
4 min readUpdated
stays
extensions
Getting Started
Crew Access Guide
How individual cleaners work in the cleaning portal — free member accounts, role-based views, and access codes that appear for the job window.
3 min readUpdated
cleans
crew
Getting Started
Getting Started with Staykey Cleans
Set up turnover management for your properties. Invite cleaning companies, track cleaning status, and automate cleaner notifications.
5 min readUpdated
cleans
cleaning
Getting Started
Setting Up Your Cleaning Company
Invite cleaning companies, assign them to properties, and set up their portal and crew access.
4 min readUpdated
cleans
cleaning-company
Getting Started
Understanding the Cleaning Status Flow
Learn how cleaning status progresses from Pending to Completed, and what each stage means for you and your cleaner.
4 min readUpdated
cleans
cleaning
Account & Billing
Upgrading Your Plan
Learn how to upgrade your Staykey plan to accommodate more properties or access additional features.
4 min readUpdated
billing
upgrade
Getting Started
Add the Host Dashboard to Your Phone's Home Screen
Install app.staykey.co on iOS or Android so the host dashboard launches like a native app — one tap, full screen, no browser chrome.
2 min readUpdated
host
dashboard
Account & Billing
Adding a Co-Host or Team Member
How to invite a co-host, property manager, or team member to your Staykey organization — roles, permissions, and what they can see.
4 min readUpdated
team
co-host
Account & Billing
What Happens at the End of My Trial
Exactly what happens when your 30-day Staykey trial ends — when you're charged, how to cancel before you're charged, and what stays running if you continue.
3 min readUpdated
trial
billing
Troubleshooting
Why Didn't My Door Lock Code Work?
The most common reasons a guest door code fails — and a fast checklist for diagnosing and fixing it before the guest is standing in the rain.
5 min readUpdated
troubleshooting
door-lock
Troubleshooting
Device Not Responding
What to do when smart devices stop responding in Staykey.
4 min readUpdated
troubleshooting
devices
Getting Started
Installing the Staykey Home Assistant Plugin
Install the Staykey plugin to connect Home Assistant to your Staykey account — no public URL or port forwarding required.
10 min readUpdated
home-assistant
hacs
Getting Started
Setting Up Nabu Casa (Home Assistant Cloud)
Enable remote access to Home Assistant using Nabu Casa's Home Assistant Cloud service.
5 min readUpdated
home-assistant
nabu-casa
Getting Started
Setting Up Tailscale Funnel for Home Assistant
Access your Home Assistant from anywhere for free using Tailscale Funnel — no subscription or port forwarding required.
10 min readUpdated
home-assistant
tailscale
Hardware & Devices
Troubleshooting Device Connections
Common issues and solutions for device connection problems in Staykey.
5 min readUpdated
troubleshooting
devices
Getting Started
Managing Back-to-Back Turnovers
Learn how Staykey detects tight turnovers between stays and helps you ensure the cleaning gets done on time.
4 min readUpdated
cleans
back-to-back
Getting Started
Getting Started with Home Assistant
A comprehensive guide to setting up Home Assistant from scratch, including add-ons, automations, dashboards, HACS, and remote access.
25 min readUpdated
home-assistant
setup
Account & Billing
Managing Your Account
Learn how to manage your Staykey account settings, profile, and preferences.
4 min readUpdated
account
settings
Troubleshooting
Common Error Messages
Understanding and resolving common error messages in Staykey.
4 min readUpdated
troubleshooting
errors
Troubleshooting
Guest Can't Access Property
Troubleshooting steps when guests report they cannot access your property.
4 min readUpdated
troubleshooting
guest-access
Hardware & Devices
Setting Up Z-Wave Devices
Complete guide to adding and configuring Z-Wave devices in Staykey.
5 min readUpdated
z-wave
devices
Keep learning
More ways to get the most out of Staykey
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