Adding a Co-Host or Team Member

Adding a Co-Host or Team Member

Team collaboration is a ProHost feature. If you're on the Host plan, you'll need to upgrade to ProHost before you can invite members.

Once you're on ProHost, you can invite unlimited team members and assign each one a role that controls what they can see and do.

Who This Is For

Typical reasons to add a member:

• Co-host. Shared ownership — someone who handles bookings when you're unavailable.
• Property manager. A dedicated operator running day-to-day operations across your listings.
• Cleaning operations lead. Someone who needs visibility into stays and cleanings but not billing.
• Virtual assistant. A remote team member handling guest communication or messaging templates.
• Maintenance / handyperson. Read-only access to a specific property's device status.

Note on cleaning companies: If you're inviting a cleaning company (not an individual team member), use the cleaning company portal flow instead. Cleaning companies don't consume team-member seats.

Inviting a Member

1. Open Staykey and click your profile avatar in the top right
2. Click Organization
3. Click Invite member
4. Enter the member's email address
5. Choose a role (see below)
6. Click Send invite

The invited member receives an email with a sign-up link. If they already have a Staykey account under that email, they'll be added to your organization automatically on their next login.

Roles

Staykey uses four roles, from most to least privileged:

A few notes:

• The account creator is the initial Owner. You can promote another member to Owner later if needed.
• Most co-hosts should be Manager. It gives them what they need for operations without exposing the credit card and subscription settings.
• Member is the right role for a VA or a property-specific assistant — you control which properties they can see.
• Viewer is for stakeholders like an investor or a business partner who wants visibility but shouldn't change anything.

Limiting a Member to Specific Properties

For Member and Viewer roles, you can scope access to specific properties:

1. Open Organization → find the member
2. Click Edit access
3. Toggle the properties they should see
4. Save

Manager and Owner roles always see all properties — that's part of what distinguishes them from Member.

Changing a Member's Role

1. Open Organization
2. Click the member's name
3. Click Edit role
4. Choose the new role
5. Save

The change takes effect immediately. If you're downgrading someone from Manager to Member, make sure you've also configured their property scope so they don't temporarily lose access to everything.

Removing a Member

1. Open Organization
2. Click the member's name
3. Click Remove from organization
4. Confirm

Removing a member revokes their access immediately. Any stays, links, or cleanings they created remain — ownership transfers back to the organization, not to the removed user.

Audit Trail

All significant actions (creating stays, unlocking doors, changing settings) are logged with the acting user. You can review the activity log from the Activity menu. Useful when coordinating with a co-host or debugging "who changed this?"

Billing Impact

Adding team members does not change your monthly bill. ProHost pricing is per-property, not per-seat — you pay the same whether you have 1 team member or 10.

Questions about roles or access? Contact support and we can help you pick the right setup for your team.