This page documents how Staykey collects consent for SMS text messaging to property hosts and cleaning professionals, and how guests of property hosts come to receive reservation messages from their host.
Last updated: September 10, 2026
Staykey is a property management platform for short-term rental hosts. We send operational SMS notifications to three audiences:
All messages are transactional — no marketing or promotional content is sent. Hosts and cleaning professionals are messaged only after providing their own phone number and giving explicit opt-in consent. Guests are messaged only where the guest gave their mobile number to the host when booking, or entered it themselves on a Staykey reservation form, and the host turned guest messaging on for that property; guest messages are sent to US and Canadian mobile numbers only.
During account onboarding, hosts optionally enter their phone number. When a phone number is provided, an explicit consent checkbox appears with the following disclosure:
"By checking this box, you consent to receive SMS messages from Staykey, including booking notifications and operational alerts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, HELP for help. View our Privacy Policy and Terms of Service."
Consent is recorded with a UTC timestamp. Hosts can also manage their phone number and SMS consent from their account settings at any time.
Cleaning professionals complete a separate onboarding flow after accepting an invitation from a property host. During this flow, they enter their own phone number and see the same consent checkbox and disclosure text shown above. The cleaner enters their own information directly — no third party provides their phone number on their behalf.
Guests do not have Staykey accounts. A guest's mobile number reaches Staykey one of two ways:
On the reservation-form path, the consent checkbox carries the following disclosure:
"I agree to receive text messages about my reservation from my host via Staykey. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
The host chooses whether to turn guest messaging on for each property. When it is on, Staykey sends a few informational messages per reservation on the host's behalf; the stay link is sent once. Every reservation message identifies the property and Staykey and tells the guest to reply STOP to opt out. No marketing or promotional content is sent, and messages are sent to US and Canadian mobile numbers only.
Because guests do not have accounts, they have no preferences page. Replying STOP is the guest's control: it is honored, and no further messages are sent to that number. Replying HELP returns Staykey's support contact information. Message and data rates may apply.
Both hosts and cleaning professionals can enable or disable SMS notifications per notification type from their account settings at any time. Users can also update their phone number or withdraw SMS consent entirely from their account profile.
Guests have no account and no preferences page. A guest manages their messages by replying STOP to any message, which stops all further messages to that number. A host can also turn guest messaging off for a property at any time.
Below are examples of the types of SMS messages we send. Host and cleaning professional messages are prefixed with "Staykey:" for brand identification. Guest reservation messages are prefixed with the property name followed by "via Staykey".
New Booking
Staykey: New booking at "Beach House". Check-in Jan 10, Check-out Jan 15. Guest: John D.
Cleaning Escalation
Staykey: All configured cleaners declined the cleaning request for "Beach House" — manual action required
Device Alert
Staykey: Front door lock at "Beach House" is offline. Check device connection.
Integration Alert
Staykey: Calendar sync for "Beach House" failed. Reconnect in account settings.
Confirmation Request
Staykey: Cleaning at "Beach House" between Jan 5 – Jan 8. Confirm by Jan 3. https://s.staykey.co/abc12345
Day-of Reminder
Staykey: Reminder — "Beach House" cleaning today. https://s.staykey.co/abc12345
Completion Check
Staykey: Was your cleaning at "Beach House" completed today? Mark done or reschedule. https://s.staykey.co/abc12345
Pre-Arrival Stay Link
Lakeview Cabin via Staykey: Hi Alli, your stay starts Mon, Sep 14. Your access info: https://s.staykey.co/HA-TPT4HY Reply STOP to opt out.
Host Message Notice
Lakeview Cabin via Staykey: Your host sent you a message. Read and reply here: https://s.staykey.co/HA-TPT4HY Reply STOP to opt out.
Booking Confirmation
Lakeview Cabin via Staykey: Your booking for Sep 14 to Sep 18 is confirmed. Details: https://s.staykey.co/HA-TPT4HY Reply STOP to opt out.
Check-Out Reminder
Lakeview Cabin via Staykey: Reminder: check-out is tomorrow at 11:00 AM. Details: https://s.staykey.co/HA-TPT4HY Reply STOP to opt out.
A few messages per reservation; the stay link is sent once, before check-in. The host may add one short line of their own to the stay link message, between the link and the STOP line.
After a host or cleaning professional checks the SMS consent checkbox and submits their profile, they receive a confirmation message:
Opt-In Confirmation
Staykey: You're now subscribed to property management notifications. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Where a guest enters their own number on a Staykey reservation form and checks the consent box, that guest receives a confirmation message:
Guest Opt-In Confirmation
Staykey: You'll get texts about your reservation from your host via Staykey. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any message to unsubscribe.
Opt-Out Response
Staykey: You've been unsubscribed from Staykey SMS notifications. You will no longer receive text messages. Reply START to re-subscribe.
Reply HELP to any message for assistance.
Help Response
Staykey property management notifications. For support visit https://getstaykey.com/help or email [email protected]. Reply STOP to opt out.
Reply START, SUBSCRIBE, or YES to re-subscribe after opting out.
For questions about our SMS messaging practices, contact us at [email protected].