Calendar Sync Issues

Calendar Sync Issues

If your bookings aren't syncing properly from your calendar or booking platform, try these solutions:

iCal Sync Issues

• Calendar URL: Verify the iCal feed URL is correct and accessible
• Feed Format: Ensure the calendar provider supports iCal format
• Authentication: Check if the calendar requires authentication (some private calendars do)
• Refresh Interval: iCal feeds sync every 15 minutes. Wait for the next sync cycle
• Manual Refresh: Try manually refreshing the calendar in Staykey settings

Email Forwarding Issues (Airbnb / VRBO enrichment)

Email forwarding is an optional enrichment layer for Airbnb and VRBO bookings on top of iCal. If stays are being created but guest names or smart-access codes look generic, it's usually a forwarding issue.

• Email Setup: Verify email forwarding is properly configured in your Airbnb or VRBO account
• Platform scope: Email forwarding currently only supports Airbnb and VRBO — stays from other platforms will still sync via iCal but won't be enriched via email
• Forwarding Address: Ensure emails are being forwarded to the correct Staykey email address
• Email Format: Check that booking confirmation emails are in the expected format (forwarded, not quoted or pasted into a new email)
• Spam Filter: Verify forwarded emails aren't being caught by spam filters
• Email Parsing: Some booking platforms use different email formats. Contact support if parsing fails

Booking Not Appearing

• Date Range: Check that the booking dates are within the sync window
• Property Match: Verify the booking is associated with the correct property
• Duplicate Check: Ensure the booking isn't already in Staykey under a different name
• Sync Status: Check the sync status in Staykey to see if there are any errors

Stays Not Updating

• Calendar Changes: Changes to bookings may take up to 15 minutes to sync
• Manual Update: You can manually update stay dates and details in Staykey
• Access Codes: If stay dates change, access codes will automatically update
• Guest Links: Guest links remain valid as long as the stay is active

Supported Platforms

Staykey supports calendar sync from:

• Airbnb (iCal required; email forwarding optional for enrichment)
• VRBO (iCal required; email forwarding optional for enrichment)
• Any platform that provides iCal feeds (iCal only; email enrichment is Airbnb/VRBO-only today)

Need Help? If sync issues persist, contact support with details about your booking platform and the specific issue.